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Trabon Customer Service Excellence
Client Type
Financial Services
Challenge
The client was struggling with a current vendor to get timely service, print quality and shipping of multiple products that are utilized throughout their locations.
How We Solved
Trabon assigns a dedicated service representative for each client – someone who not only understood the client’s business and product needs, but who also personally manage their PrintNet site day to day. This single point of contact meant that when questions arose or issues needed resolution, the client was immediately connected to someone will full context and the authority to act.
Outcome
By utilizing PrintNet, the client knows exact turn times for products so they can more accurately anticipate arrival at their locations. We also have a commitment to color accuracy, material consistency and precise execution to maintain high quality in our printed work.
